🚚THE VELVET REALM - SHIPPING POLICY

At The Velvet Realm, we aim to deliver your order with care, efficiency, and transparency. Please review our shipping policy before placing your order.

 

📦PROCESSING TIME:

All orders are processed within 2-5 business days after payment is confirmed.

During high-demand periods or product drops, processing may take slightly longer. We appreciate your patience as each order is prepared with care.

 

🚚SHIPPING TIME:

Once processed, estimated delivery times are:

• Domestic (South Africa): 10-20 business days

Please note that delivery times are estimates only and may vary.

 

📍TRACKING INFORMATION:

Once your order has been shipped, you will receive a confirmation email with tracking details (if available)

You can use this to follow your order's journey.

 

⚠️SHIPPING DELAYS:

We are not responsible for delays caused by:

• Courier services
• Customers processing
• Public holidays or peak seasons
• Incorrect shipping details provided by the customer

If delays occur, we will always do our best to assist you.

 

📦LOST OR STOLEN PACKAGES:

The Velvet Realm is not responsible for lost or stolen packages marked as "delivered" by the courier.

If this happens, please contact the courier service directly using your tracking number. However, we will still try to support you where possible.

 

🔄INCORRECT ADDRESS:

Please ensure your shipping address is correct at checkout.

We are not responsible for:

• Orders shipped to incorrect addresses provided by the customer
• Failed deliveries due to incomplete information

If you notice an error, contact us immediately after placing your order.

 

📩CONTACT US:

For shipping-related questions or order updates, contact: thevelvet.realm67@gmail.com

Please include your order number for faster support.

 

🖤FINAL NOTE:

The Velvet Realm is built on intention - every order is handled with care from checkout to delivery. We appreciate your trust as we grow this brand into something special.